Pledge To Safety

Dear Clients,

Russo Bros. & Co. wishes to assure you that we have continuity plans in place to deliver uninterrupted service and support as we continue to monitor the current situation. As we navigate the uncertainty of these times, we want you to know that we are continuing to provide our services in a safe and professional manner.

To protect our customers and our employees, we may ask some additional questions when you call us.  This will help us to best understand how to equip our technicians to protect your health and safety, as well as theirs.

We have required all of our employees to notify us if they are sick or show any signs of respiratory illness, to seek medical attention and not to come to work until cleared to do so.

In return we want to be careful not to expose our essential workforce to any type of pathogens, and we ask that you inform us if anyone in your home is sick or medically compromised. This way we can determine the best course of action and/or what type of protective gear will be appropriate.

Unfortunately, we are not properly equipped to enter a home where a patient is medically quarantined at this time, nor a home where a customer is self-quarantined due to being notified that they may have been exposed to COVID-19.

We will continue to provide our services between 8am and 6pm, Monday through Saturday.  Additionally, we will continue to provide emergency service on a case-by-case basis.

Our pledge to you – Our Technicians will:

• Wear a protective mask and a new set of protective gloves for every job.
• Shoe covers will be worn on every job.
• Our work trucks and hand tools will be cleaned and sanitized frequently each day, as required.
• To practice social distancing and minimal intrusion into your home or place of business, we have asked our technicians not shake hands or have any direct contact with anyone while at your home, and to keep the recommended distance at all times, when possible. We also ask you to return the favor.

Take care and be aware.

Sincerely,

The Russo Family and our entire Russo Bros. & Co. Team