Pledge To Safety

Dear Clients,

Russo Bros. & Co. wishes to assure you that we have continuity plans in place to deliver uninterrupted service and support as we continue to monitor the current situation. As we navigate the uncertainty of these times, we want you to know that we are continuing to provide our services in a safe and professional manner.

To protect our customers and our employees, we may ask some additional questions when you call us.  This will help us to best understand how to equip our technicians to protect your health and safety, as well as theirs.

We have required all of our employees to notify us if they are sick or show any signs of respiratory illness, to seek medical attention and not to come to work until cleared to do so.

In return we want to be careful not to expose our essential workforce to any type of pathogens, and we ask that you inform us if anyone in your home is sick or medically compromised. This way we can determine the best course of action and/or what type of protective gear will be appropriate.

Unfortunately, we are not properly equipped to enter a home where a patient is medically quarantined at this time, nor a home where a customer is self-quarantined due to being notified that they may have been exposed to COVID-19.

We will continue to provide our services between 8am and 6pm, Monday through Saturday.  Additionally, we will continue to provide emergency service on a case-by-case basis.

Our pledge to you – Our Technicians will:

  • Wear a protective mask and a new set of protective gloves for every job.
  • Shoe covers will be worn on every job.
  • Our work trucks and hand tools will be cleaned and sanitized frequently each day, as required.
  • To practice social distancing and minimal intrusion into your home or place of business, we have asked our technicians not shake hands or have any direct contact with anyone while at your home, and to keep the recommended distance at all times, when possible. We also ask you to return the favor.

Take care and be aware.

Sincerely,

The Russo Family and our entire Russo Bros. & Co. Team

Precautions and Procedures for the Coronavirus

Dear Clients,

Russo Bros. & Co. knows you are concerned about the coronavirus (COVID-19).  As your neighborhood plumbing, heating and air conditioning technicians, we want you to know that your safety is our top priority.  As a precaution, we have implemented a number of sanitary health procedures:

  • All staff members have been trained on respiratory and hand hygiene, including cough etiquette, proper techniques for using alcohol-based hand sanitizers and washing hands with soap and water.
  • All staff members with a respiratory illness (cough, runny nose, fever) will be on mandatory leave and can only return to work with a doctor’s note.
  • Any staff member that has been in close contact with an individual diagnosed with COVID-19 will be on mandatory leave for 14 days.
  • Our trucks are outfitted with hand sanitizer, disinfecting wipes and gloves.
  • All technicians will continue to wear booties over their shoes while working in your home.
  • The Russo Bros. office building and warehouse are disinfected twice daily.

While the staff here at Russo Bros. & Co. is doing all we can on our end, we ask for your help as well.  Please notify Russo Bros. prior to our arrival if you (or another family member) are experiencing symptoms of respiratory illnesses (cough, runny nose, fever) or have been in close contact with an individual diagnosed with COVID-19 within the past 14 days.

We appreciate your cooperation and we thank you for being a loyal client.

Sincerely,
Russo Bros. & Co.

Check Your Washing Machine Hoses!


A major cause of water damage in homes is washing machine related failures. Of these failures, most are the direct result of a faulty supply hose. Traditional rubber supply hoses can malfunction due to normal wear and tear over time.  When was the last time you checked yours?

You should look for signs of:

  • Blisters and cracks.
  • Worn areas where the material is thinning, especially where the hose bends or bubbles.
  • A loose connection with the water supply.
  • Corroded connections where metal has rusted.

Replacing your washing machine hoses with stainless steel hoses can leave you with peace of mind. Stainless steel hoses are reinforced and can withstand repeated high pressure of water. When properly installed, they have a much lower failure rate compared to traditional rubber hoses. An even better choice is a stainless steel hose with an auto-shutoff feature. If the hose attempts to burst, the connector will sense a change in water pressure and stop the flow of water. This type of hose can be the difference between extensive damage and just a little bit of water to clean up.

Please note, even with stainless steel hoses and no obvious signs of wear, hoses should be replaced approximately every five years. Some of the wear and buildup occurs from the inside out and is not always visible.

Call today to schedule a washing machine hose inspection!

 

To schedule an appointment, please contact us directly at:
(973) 887-1334 or by email at info@russobrosplumbing.com

Signs of an Aging Water Heater!

As a water heater ages, it starts to deteriorate. Watch out for the following signs:

  • Running Out of Hot Water: One sign of a water heater aging is running out of hot water quicker. This is a giveaway that the unit is starting to fail.
  • Noise: As a water heater ages, sediment builds up on the bottom of the tank. This sediment is heated and reheated, causing hardening over time. When this happens, you’ll start to hear rumbling and banging from your water heater. These sounds indicate that the tank is at the end of its useful life.
  • Rusty Water: Discolored, rust-tinted water is a telltale sign that your water heater is rusting away from the inside out and will most likely start to leak in the near future.
  • Leaking/Moisture Around the Tank: If you notice water dripping on the bottom of the tank or see any pinhole leaks, the tank is definitely on its last leg.
  • Gas Odors: It’s very common for older tanks to emit small amounts of natural gas through loose fittings and joints. If you notice this, call Russo Bros. & Co. right away.

If you are experiencing any of these warning signs, please contact us at
(973) 887-1334 or by email at info@russobrosplumbing.com to schedule service or replacement.

Importance of a Water Heater Flush!

Most water heater manufactures recommend flushing your water heater annually. This maintenance will help flush minerals and sediment that can buildup over time and settle at the bottom of your water heater tank causing your unit to work harder, thus making it less efficient. By flushing your water heater you will extend its useful life and protect your plumbing fixtures from sediment and minerals that make their way into your home’s plumbing system.

  • Cleans out sediment
  • Reduces water heater noise
  • Improves heating speed
  • Reduces energy cost
  • Helps to avoid four odors from stagnant water

 

Tips to Staying Cool During a Heat Wave

During heat waves, air conditioning systems are designed to cool your home approximately 20 degrees cooler than the outside air. For example, even if your thermostat is set for 70 degrees, on a 95 degree day, your home may not drop below 75 degrees.

To keep your home as cool as possible:

  • Keep up with yearly Air Conditioning Maintenance. This will help your unit function effectively and efficiently.
  • Make sure your air conditioning filters are clean. Replacing a clogged air filter with a new one can lower the air conditioner’s energy consumption by 5 to 15 percent, according to the US Department of Energy.
  • If your Air Conditioning is on, make sure to close windows and doors. Also, remember to close shades and blinds where direct sunlight shines through your windows.
  • Supplement with fans. Stagnant air feels warmer than the temperature indicates. Just by circulating air with a fan can make you feel like your home is cooler.
  • Turn off lights when you leave a room. By leaving unneeded lights on, you are contributing to the warmth in your home.

To Schedule Air Conditioning Maintenance or Repair:
You can reach us at 1-800-677-8776 and select option “1”. If you prefer the internet, please email Info@RussoBrosPlumbing.com

Winter Safety Tips

When Temperatures Stay Below Freezing:
Warm It Up
Make sure you raise your heat above 73 degrees in extremely cold weather.

Give Pipes a Helping Hand
If pipes run through cabinets or vanities, open the doors to let warmer room temperatures flow in.

Keep Water Working
Keep water moving through the pipes by allowing a small trickle of water to run.  The cost of the extra water is lower than the cost of repairing a broken pipe.

But If Your Pipes Do Freeze:
Shut Off the Water
After turning off the main shut off valve,  open faucets in the area.

Thaw Pipe with Warm Air
Melt the frozen water in the pipe by warming the air around it.  Be sure not to leave space heaters unattended.

Be Careful Turning the Water Back On
Once pipes are thawed, slowly turn the water back on and check pipes and joints for any cracks or leaks that might have caused the freezing.