What to Expect When You Call

“Your technician showed up on time, he explained things clearly and in an easy to understand fashion and seemed very knowledgeable and efficient”
Rosemary R., Berkeley Heights NJ

1st – expect to speak to a live employee who is ready to help you. You will never call us and reach an answering machine, or worse, an unanswered phone. Live operators answer our calls 24 hours per day, 365 days per year.

2nd – your time is valuable; we acknowledge this and strive to minimize your inconvenience while we solve your problem. Most companies are unable to provide you a real appointment time, but expect you to wait in your home for them all day. Russo Bros. & Co. will provide you with a precise appointment window and we always call you once the technician is dispatched. By providing us with a cell phone number you can leave your home knowing you will be contacted as soon as we are on our way.

3rd – we get it done right the first time. Because each technician drives a fully stocked truck, most repairs can be accomplished during the first visit. With over 1,000 parts at their disposal, trips to the supply house are minimized; thereby cutting the repair time and the amount of time you are inconvenienced.

4th – peace of mind. Our technicians receive training in the latest advancements in their field. Because we are so confident of our technician’s abilities, Russo Bros. & Co. offers a 100% Satisfaction Guarantee. If you are unhappy for any reason, we will redo the repair for FREE.